Our process - How we work

We work closely with your customers to understand their needs and goals, embedding ourselves in their every day world to understand what makes them tick.

Our team of researchers will shadow end-users for several weeks while our business analysts profile your market and competitors. Meanwhile, our engineers will meet with your technical and business leadership to understand their painpoints and get a sense of how new features launch.

Once the full audit is complete, we report back with a comprehensive plan and, more importantly, a budget.

As we earn the trust and respect of your team, we also absorb your in-house culture and design principles. Based off of the first phase, we develop a personalized support track for each member of your team.

If you make use of collaborative tools like Figma, Notion, Confluence or Trello, you can optionally onboard us at this time. We can help build or organize your team spaces or simply observe progress, so we gain better understanding and can make timely recommendations.

As we get to know your team better, we simultaneously begin to author training materials, build knowledgebases and plan workshops. We offer services and resources to fill in gaps in your workforce and speed up the iterative design cycle.

Design is more important than ever to the future of our world. Your team deserves all the resources to drive business outcomes. Here we plan and host off-site sessions at desirable venues, bringing your team together in new ways.

Target users and customers can now be brought to the table, joining your team to rapidly validate past design decisions and co-create new features. Findings from design summits are carefully recorded and memorialized for future use.

We ensure that time away from the office is growing your business with every moment — while also giving your team a chance to level-up their skills and build stronger internal ties.